Systems

  • Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category Service Desk
  • Assigned To Not Yet
  • Severity Critical
  • Priority Urgent
  • Due Date Undecided
  • Votes 0
  • Private No
Attached to Service: Systems
Opened by Technician
Last edited by Technician

FS#96 - Multiple systems currently unreachable

Good day,

We're currently investigating a widespread outage with multiple clusters in different geographic regions.



Regards
IITSP NOC

This task does not depend on any other tasks.

Closed by Technician
2018-10-28 07:48 GMT
Reason for closing:  Resolved
Technician
2018-10-26 18:21 GMT
Issue tracked to a kernelcare update which took place a few hours ago.

We're currently bringing up systems affected.
Technician
2018-10-26 19:09 GMT
All clusters in UK, USA, FR, CA should be back online.

Our cluster in ZA is still being brought back up.
Technician
2018-10-26 19:21 GMT
Systems still affected in ZA:
- DSL/FTTH authentication degradation (not client impacting)
- DNS service in ZA degraded (not client impacting)
- Some VPS services
- web71 hosting platform
- Internal authentication platform (not client impacting)
- zaf1.hpbx.iitsp.com voice services
- ZA support center phone system
Technician
2018-10-26 20:09 GMT
All systems back online, if there is something you're still unable to access please kindly report it to support@AllWorldIT.com

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